VOUCH PRIVACY, DATA & CONTENT POLICY

Effective Date: October 26, 2026

This Privacy, Data & Content Policy explains how Real Estate Technology, LLC, doing business as Vouch (“Vouch,” “we,” “us,” or “our”), collects, uses, discloses, stores, and otherwise handles information when you use vouch.bz, Vouch applications, business tools, websites, and related services (collectively, the “Services”).

It also explains certain rules governing information, photographs, reviews, ratings, business content, and other materials submitted to Vouch.

1. INFORMATION WE COLLECT

Depending on how you interact with Vouch, we may collect the following categories of information.

A. Account Information

This may include:

name;
username;
email address;
telephone number;
profile photograph;
login credentials;
account preferences;
verification information; and
account settings.

B. Business Information

If you own, manage, claim, or interact with a business listing, we may collect:

business name;
address;
telephone number;
email address;
website;
operating hours;
categories;
menus;
products;
services;
pricing;
photographs;
business descriptions;
ownership or management information;
verification information;
social-media information; and
other business details.

Some business information may be publicly available.

C. Reviews and Community Content

We may collect content you submit, including:

ratings;
reviews;
photographs;
videos;
comments;
recommendations;
business responses;
corrections;
reports;
messages; and
other User Content.

Content intended for public areas of Vouch may be publicly visible.

D. Location Information

Depending on your device settings and permissions, Vouch may collect or infer location information to:

show nearby businesses;
improve search results;
provide maps;
personalize recommendations;
detect fraud or abuse; and
support other location-based functionality.

Location information may include:

approximate location;
city or area;
IP-derived location; and
precise device location where you expressly permit access.

You may control device location permissions through your device settings.

E. Device and Technical Information

We may automatically collect information such as:

IP address;
browser type;
device type;
operating system;
device identifiers;
language;
network information;
referring URLs;
pages viewed;
clicks;
search queries;
session information;
timestamps;
crash information;
diagnostic information; and
security logs.

F. Usage Information

We may collect information about how you interact with Vouch, including:

searches;
businesses viewed;
categories browsed;
reviews read;
reviews submitted;
favorites or saved businesses;
links clicked;
advertisements viewed;
features used;
business interactions; and
engagement with recommendations.

G. Communications

If you contact Vouch, we may retain:

your message;
email address;
support history;
attachments; and
other information contained in the communication.

H. Payment Information

If you purchase paid Services, payment information may be processed by third-party payment processors.

Vouch may receive information such as:

payment status;
transaction amount;
billing plan;
transaction identifier;
payment-method type; and
limited billing information.

Vouch may not directly receive or store full payment-card numbers when payment processing is handled by a third-party provider.

I. Information From Third Parties

We may obtain information from:

businesses;
users;
publicly available sources;
directories;
websites;
government sources;
data providers;
service providers;
marketing partners; and
other lawful sources.

This may include information used to create or update business listings before a business claims the listing.

2. HOW WE USE INFORMATION

We may use information to:

operate the Services;
create and maintain accounts;
create and update business listings;
provide search and discovery;
personalize results;
provide location-based features;
display ratings and reviews;
verify businesses;
process listing claims;
detect duplicate listings;
improve search and ranking;
recommend businesses;
provide customer support;
communicate with users and businesses;
process transactions;
provide business analytics;
administer paid Services;
prevent fraud;
detect fake reviews;
detect platform manipulation;
enforce Vouch policies;
secure the Services;
investigate abuse;
troubleshoot technical issues;
analyze product usage;
conduct research;
improve Vouch products;
develop new products and features;
market Vouch;
measure advertising effectiveness;
comply with legal obligations; and
protect the rights, safety, and property of Vouch, our users, businesses, and others.

3. PUBLIC INFORMATION

Vouch is a public discovery platform.

Information you choose to make public may be viewable by anyone and may appear in search engines or third-party services.

Public information may include:

profile name;
profile photograph;
ratings;
reviews;
photographs;
business responses;
business listings;
menus;
public business details; and
other content posted to public portions of Vouch.

Do not publish information you do not want publicly available.

4. BUSINESS LISTING DATA

Vouch may maintain business information regardless of whether the business has created a Vouch account.

Business information may be assembled from multiple sources.

A business may request correction of inaccurate factual information.

Vouch may retain historical, verification, moderation, fraud-prevention, or other records even when public listing information is updated.

Businesses do not have the right to remove legitimate reviews or independent public information solely because the business disagrees with the content.

5. REVIEWS, RATINGS, AND USER-GENERATED CONTENT

Users are responsible for content they submit.

Reviews should:

reflect genuine experiences or opinions;
be relevant to the business being reviewed;
avoid knowingly false factual claims;
avoid undisclosed conflicts of interest;
avoid harassment;
avoid threats;
avoid extortion;
avoid impersonation;
avoid fake or coordinated reviews; and
comply with applicable law.

Vouch may use automated systems and human review to detect suspected abuse.

6. REVIEW MANIPULATION

The following activities are prohibited:

purchasing fake reviews;
selling reviews;
reviewing your own business deceptively;
directing employees to impersonate customers;
creating accounts primarily to manipulate ratings;
coordinating review campaigns designed to artificially increase or decrease ratings;
threatening customers because of reviews;
conditioning ordinary customer service on removal of a review;
using bots or automated systems to create reviews;
compensating reviewers without appropriate disclosure where disclosure is required; or
otherwise attempting to manipulate Vouch's review or rating systems.

Vouch may remove reviews, adjust displayed information, restrict accounts, revoke business-management privileges, or take other action where manipulation is reasonably suspected.

7. PHOTOS, MENUS, AND OTHER BUSINESS CONTENT

Users and businesses may submit photographs, menus, descriptions, prices, and other content.

By submitting content, you represent that you have the lawful right to provide it.

Do not upload:

copyrighted materials you are not authorized to use;
confidential documents;
private personal information;
unlawful content;
misleading business information; or
material that violates another person's rights.

Vouch may resize, crop, compress, format, categorize, organize, display, and distribute submitted content as reasonably necessary to provide the Services.

8. CONTENT LICENSE

You retain rights you lawfully hold in content you submit.

By submitting content to Vouch, you grant Real Estate Technology, LLC a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, host, store, modify, adapt, format, translate, display, distribute, communicate, promote, and create technical or presentation-related derivatives of that content for purposes of operating, improving, distributing, marketing, and providing Vouch.

This license permits Vouch to display your content:

within business listings;
in search;
in recommendations;
in promotional materials;
through social media;
in emails and notifications;
in advertising for Vouch;
through authorized APIs;
through distribution arrangements; and
in other Vouch products.

This license does not transfer ownership of your original content to Vouch.

9. CONTENT MODERATION

Vouch may moderate content to protect users and platform integrity.

We may:

remove content;
restrict visibility;
label content;
suppress suspected spam;
investigate reports;
request verification;
suspend accounts;
prevent posting;
restrict business-management privileges;
preserve content for investigation; or
take other reasonable action.

Vouch is not obligated to publish every submission.

Vouch does not guarantee that every violation will be detected.

10. REPORTING CONTENT

Users and businesses may report content they believe:

violates Vouch policies;
is fraudulent;
infringes intellectual-property rights;
contains unlawful personal information;
impersonates another person;
contains threats;
is spam; or
otherwise violates applicable law.

Reports may be evaluated using automated systems, human review, or both.

Submitting a report does not guarantee removal.

11. HOW WE SHARE INFORMATION

We may share information as described below.

A. Publicly

Public profile information, reviews, ratings, business listings, photographs, and other public User Content may be available to anyone.

B. Service Providers

We may share information with vendors that help provide services such as:

cloud hosting;
databases;
analytics;
security;
authentication;
communications;
customer support;
maps;
payment processing;
marketing; and
infrastructure.

These providers may process information on our behalf.

C. Business Interactions

If you intentionally contact or interact with a business through Vouch, information necessary to facilitate that interaction may be shared with the business.

D. Legal and Safety Reasons

We may preserve, access, or disclose information when reasonably necessary to:

comply with law;
respond to valid legal process;
enforce agreements;
investigate fraud;
investigate security incidents;
protect users;
prevent harm; or
protect the rights and property of Vouch or others.

E. Corporate Transactions

Information may be transferred in connection with:

a merger;
acquisition;
financing;
investment;
restructuring;
bankruptcy;
sale of assets; or
transfer of all or part of the Vouch business.

F. With Your Direction or Consent

We may share information when you expressly direct or authorize us to do so.

12. WE DO NOT SELL REVIEWS

Businesses cannot purchase favorable reviews or pay Vouch to remove legitimate negative reviews.

Paid advertising or enhanced business products do not change the obligation to comply with Vouch's content and review standards.

13. COOKIES AND SIMILAR TECHNOLOGIES

Vouch may use cookies, local storage, pixels, SDKs, and similar technologies to:

maintain sessions;
remember preferences;
secure accounts;
measure usage;
analyze performance;
detect abuse;
personalize Services;
provide advertising; and
measure campaigns.

Browser and device controls may allow you to restrict certain technologies.

Disabling some technologies may cause portions of the Services to function improperly.

14. ANALYTICS

We may use internal and third-party analytics tools to understand how people use Vouch.

Analytics information may include:

pages visited;
searches;
clicks;
device information;
approximate location;
referral information;
session duration; and
feature interactions.

We may use aggregated or de-identified information for analytics, research, business planning, and product development.

15. ADVERTISING

Vouch may use information to provide, measure, or improve advertising and sponsored content.

Where required by applicable law, Vouch will provide applicable notices or controls relating to advertising data practices.

16. COMMUNICATIONS

We may send communications relating to:

account activity;
security;
verification;
reviews;
business listings;
transactions;
policy updates;
customer support;
product announcements; and
marketing.

You may unsubscribe from certain promotional communications.

You may continue to receive transactional or administrative messages where necessary to operate your account or Services.

17. DATA RETENTION

We retain information for as long as reasonably necessary for purposes including:

providing Services;
maintaining business listings;
preserving reviews and platform integrity;
complying with legal obligations;
resolving disputes;
preventing fraud;
enforcing agreements;
maintaining security; and
legitimate business operations.

Retention periods may differ depending on the type of information.

Deletion of an account does not necessarily require immediate deletion of every record.

For example, we may retain information that is:

required by law;
necessary for fraud prevention;
associated with financial records;
contained in backups;
necessary to preserve platform integrity;
relevant to disputes;
necessary to prevent banned users from evading restrictions; or
de-identified so that it is no longer reasonably associated with an identifiable person.

18. ACCOUNT DELETION

Where available, users may request deletion of their Vouch account.

Deletion may remove or anonymize certain account information.

Public contributions such as reviews may, depending on the circumstances and applicable law, be:

deleted;
anonymized;
disassociated from the account; or
retained where Vouch has a lawful basis to do so.

19. DATA SECURITY

Vouch uses reasonable administrative, technical, and organizational measures designed to protect information.

However, no Internet transmission, storage system, or information-security program can guarantee absolute security.

You are responsible for protecting your credentials and devices.

20. INTERNATIONAL OPERATIONS AND DATA TRANSFERS

Vouch may operate, store information, and use service providers in multiple countries.

Information may therefore be processed outside the country where you reside.

Those jurisdictions may have different data-protection laws.

Where required, Vouch will use appropriate legal mechanisms for international data transfers.

21. CHILDREN

Vouch is not intended for children under 13.

We do not knowingly collect personal information from children under 13 without authorization required by applicable law.

If you believe a child has provided personal information improperly, contact us at [email protected].

We may delete such information after appropriate verification.

22. YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have rights concerning personal information, potentially including rights to:

request access;
request correction;
request deletion;
object to certain processing;
restrict certain processing;
withdraw consent;
request portability; or
appeal certain privacy decisions.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact:

[email protected]

We may require reasonable verification before fulfilling a request.

23. BUSINESS CONTACT INFORMATION

Information relating to a person in their professional or business capacity may be handled differently from ordinary consumer information where permitted by applicable law.

Vouch may maintain publicly available business contact information where reasonably necessary to provide business discovery services.

24. THIRD-PARTY LINKS AND SERVICES

The Services may contain links to or integrations with third-party platforms.

Those third parties maintain their own privacy practices.

Vouch is not responsible for the privacy or security practices of third parties.

You should review their policies before providing personal information.

25. CHANGES TO THIS POLICY

We may update this Policy as Vouch changes.

If changes are material, we may provide notice through:

the Services;
email;
an account notification; or
another reasonable method.

The effective date at the top will indicate when the current version became effective.

26. CONTACT US

Questions, privacy requests, content complaints, or other inquiries may be directed to:

Real Estate Technology, LLC
DBA Vouch

Email: [email protected]

Website: vouch.bz